Client Communication

Stay Connected

Every channel you need to reach our team, track your project, and communicate with Moorhouse Coating — all in one place.

Send a Project Update Request

Communication Channels

Choose the channel that works best for you. Our team is committed to keeping you informed every step of the way.

Primary Contact

Phone

(855) 666-2628

Speak directly with a project coordinator. Available Monday through Friday, 7:00 AM – 5:00 PM MST. Our team typically answers within 2 rings during business hours.

4-Hour Response

Email

info@moorhousecoating.com

Send detailed questions, attach photos, or request specific documents. We respond to all emails within 4 business hours. For complex inquiries, expect a full response by the next business day.

Business Hours

Live Chat

Available on Contact Page

Chat live with our team directly on our contact page during business hours. Ideal for quick questions, scheduling inquiries, or getting a fast quote estimate.

Active Clients

Project Updates

Email + Phone Notifications

Active project clients receive scheduled updates by email every week and a phone call at key project milestones: project start, midpoint inspection, and completion walkthrough.

24/7 Available

Emergency Services

(855) 666-2628

24/7 emergency response line for active project clients. If you have an urgent on-site issue — weather event, safety concern, or coating failure — call our main number and follow the emergency prompt.

Project Update Request

Submit a question, request a status check, or flag a concern. Your project coordinator will respond within 4 business hours.

Common Communication Questions

Answers to the questions clients ask most often about staying in touch during a project.

How quickly will I receive a response to my inquiry?
Phone calls during business hours are answered immediately. Emails receive a response within 4 business hours. Form submissions are reviewed the same business day, with a follow-up within 24 hours.
How will I be updated during my project?
You will receive a weekly email update summarizing progress, any schedule changes, and upcoming milestones. Your project coordinator will also call you at three key milestones: project kickoff, mid-project inspection, and final walkthrough.
Who should I contact if I have a concern during the project?
Call (855) 666-2628 and ask for your assigned project coordinator by name. If your coordinator is unavailable, a senior team member will address your concern immediately. For non-urgent concerns, the project update request form below routes directly to your coordinator.
What is the best way to request a schedule change?
Submit a schedule change request through the form below and select 'Schedule Change' as the update type. Please submit schedule change requests at least 48 hours in advance. Your coordinator will confirm the revised schedule within 4 business hours.
Can I reach someone after business hours for a non-emergency?
For non-emergency questions outside business hours, email info@moorhousecoating.com or leave a voicemail at (855) 666-2628. Your message will be reviewed first thing the following business day. For true emergencies involving active projects, the emergency line is monitored 24/7.

Need to Reach Us Right Now?

Our team is available by phone during business hours and 24/7 for project emergencies.

(855) 666-2628 Go to Contact Page